Delivery Information

Delivery Charges

Our exact delivery charges depend on the weight, number and combination of items ordered. Delivery charges are shown when you Checkout to complete your order.

NORTHERN IRELAND & CHANNEL ISLANDS will incur an additional charge for the delivery depending on the item or items ordered. Please email us for an accurate delivery charge for the item you wish to order.
 

Delivery Timescales

All product listings include a stock status indicator. Products listed will usually ship the same day (for orders placed before 3pm on a working day) or the next working day (for orders placed after 3pm, or on a non-working day). If for any reason we are unable to ship the item from stock, we will notify the fact by email, along with an anticipated shipping date, before the end of the day (or next working day for orders placed after 3pm, or outside of our normal office hours). 

Orders placed on Friday after 3pm will be dispatched on Monday. You will receive a dispatch notice when the order is processed on Saturday but the goods will be dispatched on Monday.

Delivery Guarantee

Free Delivery Service (UK Only)

The service we use is Royal Mail tracked service which takes 3-5 business days for delivery. 

Next Working Day Deliveries

Next Working Day deliveries (priced at £8.99) are sent via DPD courier delivery service which is normally next WORKING day between the hours of 9-6pm. Two attempts will be made by the courier to delivery the parcel. If unsuccessful the item will be returned to us and redelivery charge will be incurred. Smaller items (delivery charge £4.99) will be sent by Royal Mail 1st class post. In our experience, 95%+ of orders are delivered within 24-48 hours of despatch. Delivery to some areas may however take longer, especially to northern Scotland and rural areas. We are unable to accept any liability for costs or inconvenience incurred as a result of delayed standard deliveries.

Saturday Deliveries

To assist customers who work during the week, we are also able to offer Saturday deliveries. These are sent by DPD courier company. However, in our experience, virtually all orders despatched in this manner on a Friday do arrive on a Saturday. In the event that the order should not arrive on a Saturday, we cannot accept any liability for either cost of carriage or loss or inconvenience incurred as a result of the delay. The parcel will however be left at the nearest Post depot, and held for collection for 7 days. This will normally allow easy collection the following Saturday where necessary. Please contact us for this service as there is an additional charge applicable.

Delivery Addresses

For security reasons, we currently deliver only to the cardholder's home address, as held on record by the card issuer. Where this is impractical, we can also deliver to your work address but you will need to send us fax authorisation on a company letterhead authorising us to send the goods to your work address.

Delivery Method

Small items are normally despatched by Royal Mail 1st Class post. Larger items are sent by courier, and will require signing for on delivery.

Delivery Status Information

Once your order is despatched, if it has been sent by courier / UPS and is being delivered to a UK mainland address  / international , you can contact us and we will send you a parcel number which you can then use to track the delivery. 

Delayed Delivery

No liability will be accepted for incidental or consequential losses suffered as a result of delays in delivery.

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